Privacy Policy
1. Information We Collect
We collect contact details you provide (name, email, phone), service addresses, and preferences to deliver our services and support.
We may automatically collect device identifiers, browser type, IP address, and basic interaction logs for security and to maintain service reliability.
Sensitive data We do not intentionally collect sensitive categories. If such data is provided inadvertently, we will delete it unless required for safety or legal reasons.
2. How We Use Information
To schedule visits, send quotes, process payments, and improve routing and service quality.
We also use data to communicate important updates, verify account ownership, prevent fraud, and comply with Canadian privacy and consumer laws.
3. Cookies
We use essential cookies for session management and service continuity, plus optional analytics cookies that do not directly identify you. You can control cookies in your browser or via the preferences below.
4. Data Sharing
We do not sell personal data. We share only as needed with service partners (e.g., payment processors, routing providers) under confidentiality and data protection obligations.
Disclosures may be made to comply with legal requests, enforce agreements, or protect safety, property, or rights.
5. Your Rights
You may request access, correction, or deletion of your data by contacting [email protected] or by using the “Privacy Request” form.
6. Legal Basis (Canada)
We collect, use, and disclose personal information with your consent or as otherwise permitted or required by applicable laws, including PIPEDA and provincial legislation. You may withdraw consent at any time, subject to legal or contractual restrictions.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described, to meet our legal obligations, and resolve disputes. When no longer needed, we securely delete or anonymize the data.
8. International Transfers
Some service providers may process data outside Canada. In such cases, your information may be subject to the laws of those jurisdictions. We use safeguards such as contractual protections and vendor assessments.
9. Security
We implement organizational, technical, and physical safeguards, including encryption in transit, access controls, and monitoring. No method is 100% secure; we encourage strong, unique passwords and prompt reporting of suspected issues.
10. Children’s Privacy
Our services are not directed to children under 13. If we learn that we have collected such data, we will delete it promptly. Parents or guardians may contact us to request removal.
11. Communications Preferences
You may unsubscribe from marketing at any time via the link in messages. We may still send transactional or service messages.
12. Analytics
We use aggregated analytics to measure usage and improve services. These analytics are configured to avoid storing personally identifying information when feasible.
13. Third-Party Links
Our site may link to third-party websites. Their privacy practices are governed by their own policies. We encourage you to review them.
14. Changes to This Policy
We may update this policy to reflect changes in law or services. Material changes will be highlighted on this page and, when appropriate, communicated directly.
15. Contact Us
Email: [email protected]
Phone (Canada): +1 (437) 614-5829
Mailing: LawnCare Pro, 120 Front St E, Toronto, ON M5A 1E3, Canada
Effective date: 2025-01-01